Sleepyhead Furnishings receives numerous customer queries about product availability, delivery status, and return policies. Using Deskhero's AI capabilities, they have automated the process of responding to these queries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has not only improved the efficiency of the customer support team but also increased customer satisfaction.
Sleepyhead uses Deskhero's AI to manage its knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier to keep the knowledge base updated with the latest information. This has resulted in fewer repeat queries and a better customer experience.
Deskhero's custom fields and structured data lists have helped Sleepyhead in segmenting their customer data. They have created user groups based on the customers' purchase history and the type of queries they raise. This has enabled them to provide personalized support to their customers.
Sleepyhead has also integrated Deskhero's REST API with their other business applications. This has provided them with a unified platform for managing their customer support services, making the process more efficient.
With Deskhero's AI-enhanced search bar, customers can easily find the information they are looking for. The AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This has made the search process more efficient and user-friendly.
How has Deskhero's AI improved customer satisfaction at Sleepyhead Furnishings?
Deskhero's AI uses OpenAI embeddings to generate suggested replies to customer queries. This has automated the process of responding to these queries, thus increasing customer satisfaction.
How does Deskhero help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to keep the knowledge base updated with the latest information.
How has Deskhero helped in personalizing customer support?
Deskhero's custom fields and structured data lists have helped in segmenting the customer data. This has enabled Sleepyhead Furnishings to provide personalized support to their customers.
* This article provides an example of how a fictive company in the Manufacture of bedroom furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.