NightOwl Creations receives a large number of customer queries about product maintenance, warranty claims, and assembly instructions. With Deskhero's AI capabilities, they have automated the process of ticket management. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly reduced the workload of the customer support team and improved the response time.
NightOwl uses Deskhero's AI to manage its knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files. This has made the process of updating the knowledge base faster and more accurate, resulting in fewer repeat queries.
Deskhero's custom fields and structured data lists have helped NightOwl in organizing their customer data. They have created user groups based on the type of queries and the products owned by the customers. This has helped them in providing personalized support to their customers.
NightOwl has also integrated Deskhero's REST API with their other business applications. This has provided them with a unified platform for managing their customer support services, making the process more efficient.
With Deskhero's AI-enhanced search bar, customers can easily find the information they are looking for. The AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This has made the search process more efficient and user-friendly.
How has Deskhero's AI reduced the workload of the customer support team at NightOwl Creations?
Deskhero's AI uses OpenAI embeddings to generate suggested replies to customer queries. This has automated the process of ticket management, thus reducing the workload of the customer support team.
How does Deskhero help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes the process of updating the knowledge base faster and more accurate.
How has Deskhero helped in personalizing customer support at NightOwl Creations?
Deskhero's custom fields and structured data lists have helped in organizing the customer data. This has enabled NightOwl Creations to provide personalized support to their customers.
* This article provides an example of how a fictive company in the Manufacture of bedroom furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.