TruckMaster Inc. receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. The company uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This significantly reduces the time taken to resolve customer queries.
With Deskhero's AI-powered search bar, TruckMaster's support team can quickly find relevant information from the company's vast knowledge base and website data. This feature has proven invaluable in handling complex technical queries that require specific knowledge about the company's products.
TruckMaster also uses Deskhero's AI to enhance its ticket management process. The AI system can categorize and prioritize tickets based on their content, allowing the support team to focus on urgent or complex issues first.
Additionally, TruckMaster leverages Deskhero's REST API to integrate the platform with its existing systems. This seamless integration ensures that all customer data is centralized and easily accessible, further improving the efficiency of the support team.
Overall, Deskhero's advanced AI capabilities have transformed TruckMaster's customer support operations, leading to faster response times, improved customer satisfaction, and increased operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to search through the company's knowledge base, website data, and other resources to find relevant information. It enhances search results by providing the most relevant information based on the search query.
Can Deskhero's AI system categorize and prioritize tickets?
Yes, Deskhero's AI system can analyze the content of tickets to categorize and prioritize them. This helps the support team to focus on urgent or complex issues first.
* This article provides an example of how a fictive company in the Manufacture of bodies for trucks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.