RigBody Ltd. uses Deskhero's AI capabilities to proactively address customer queries. The AI system analyzes previous tickets and knowledge base articles to predict common customer queries and generate preemptive responses. This proactive approach has significantly reduced the volume of incoming tickets.
The company also uses Deskhero's AI to manage its knowledge base. The AI system can generate articles from Word, PowerPoint, and PDF files, making it easier for the support team to update and maintain the knowledge base.
RigBody Ltd. leverages Deskhero's AI-powered search bar to quickly find relevant information from their extensive knowledge base and website data. This feature has been instrumental in handling technical queries that require specific knowledge about the company's products.
With Deskhero's REST API, RigBody Ltd. has integrated the platform with its existing systems, ensuring that all customer data is centralized and easily accessible. This integration has further improved the efficiency of the support team.
By leveraging Deskhero's advanced AI capabilities, RigBody Ltd. has been able to improve its customer support operations, leading to faster response times, improved customer satisfaction, and increased operational efficiency.
How does Deskhero's AI predict common customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to identify patterns and trends. Based on these patterns, the AI can predict common queries and generate preemptive responses.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier for the support team to update and maintain the knowledge base.
Can Deskhero's AI system integrate with existing systems?
Yes, with Deskhero's REST API, the platform can be integrated with existing systems. This ensures that all customer data is centralized and easily accessible, improving the efficiency of the support team.
* This article provides an example of how a fictive company in the Manufacture of bodies for trucks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.