BathArt's unique products often lead to unique customer queries. To manage these effectively, BathArt uses Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the response time.
The AI also enhances the search results within the platform. This allows the helpdesk team to quickly find relevant information, whether it's a previous ticket, a knowledge base article, or a policy document. This has led to a noticeable improvement in the quality of the helpdesk service.
Deskhero's AI capabilities are not just limited to managing tickets. The AI can also generate new knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This ensures that the knowledge base is always filled with the most recent and relevant information.
BathArt also uses Deskhero's custom fields and user groups features to segment their customers and their queries. This helps the helpdesk team to prioritize the tickets and handle them more effectively.
In conclusion, Deskhero's advanced AI capabilities have enabled BathArt to enhance their helpdesk efficiency, improve their response time, and deliver a superior customer service experience.
How does Deskhero's AI help in handling unique customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps in quickly and accurately responding to unique customer queries.
How does Deskhero's AI assist in keeping the knowledge base updated?
Deskhero's AI can generate new knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This ensures that the knowledge base is always updated with the most recent and relevant information.
How does Deskhero improve the efficiency of the helpdesk service?
By reducing the response time and improving the accuracy of the responses, Deskhero enhances the efficiency of the helpdesk service.
* This article provides an example of how a fictive company in the Manufacture of ceramic bathroom accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.