AquaCeramics deals with a wide range of customer queries every day. To manage these efficiently, the company uses Deskhero's ticket management system along with its advanced AI capabilities. The AI analyzes the content of the tickets using OpenAI Embeddings and provides suggested replies based on previous tickets, knowledge base articles, and uploaded files.
The AI also enhances the search results within the platform. This allows the support team to quickly find relevant information, leading to a significant reduction in the response time and an improvement in the quality of the responses.
Deskhero's AI capabilities also help AquaCeramics in maintaining their knowledge base. The AI can generate new knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This keeps the knowledge base updated with the latest information.
AquaCeramics also leverages Deskhero's custom fields and user groups features to categorize their customers and their queries. This helps the support team to prioritize the tickets and handle them more effectively.
In summary, Deskhero's advanced AI capabilities have helped AquaCeramics improve their customer support services, reduce their response time, and enhance customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI analyzes the content of the tickets using OpenAI Embeddings and provides suggested replies based on previous tickets, knowledge base articles, and uploaded files. It also enhances the search results within the platform, allowing the support team to quickly find relevant information.
How does Deskhero's AI assist in maintaining the knowledge base?
Deskhero's AI can generate new knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This keeps the knowledge base updated with the latest information.
How does Deskhero improve customer satisfaction?
By reducing the response time and improving the accuracy of the responses, Deskhero enhances customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of ceramic bathroom accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
