CeramiCraft receives a large volume of customer inquiries daily, ranging from product specifications to installation guidance. With Deskhero, they have been able to automate the process of ticket management, significantly reducing the time taken to respond to customer queries.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This has enabled CeramiCraft to provide instant, accurate responses to common questions, freeing up their customer support team to focus on more complex issues.
The AI also enhances search results, making it easier for customers to find relevant information on CeramiCraft's website. This has led to a decrease in the number of support tickets raised, as customers are often able to find the answers they need without contacting support.
Furthermore, Deskhero's AI capabilities have helped CeramiCraft improve their knowledge base. By analyzing past tickets and customer interactions, the AI can identify gaps in the knowledge base and suggest new articles or updates to existing ones.
CeramiCraft has found that using Deskhero has not only improved their customer support efficiency but also increased customer satisfaction, as customers appreciate the quick, accurate responses.
How does Deskhero's AI help reduce the number of support tickets?
Deskhero's AI enhances search results and provides instant responses to common questions, allowing customers to find the information they need without raising a support ticket.
How does Deskhero's AI improve the knowledge base?
By analyzing past tickets and customer interactions, Deskhero's AI can identify gaps in the knowledge base and suggest new articles or updates to existing ones.
What impact has Deskhero had on customer satisfaction?
CeramiCraft has seen an increase in customer satisfaction since implementing Deskhero, as customers appreciate the quick, accurate responses to their queries.
* This article provides an example of how a fictive company in the Manufacture of ceramic lavatories and basins industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.