BasinBoutique receives a variety of customer inquiries, from product details to installation instructions. To manage these efficiently, they have implemented Deskhero, which has significantly improved their customer support operations.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has enabled BasinBoutique to provide quick, accurate responses to common queries, reducing the workload on their customer support team and improving customer satisfaction.
The AI also enhances search results on BasinBoutique's website, helping customers find the information they need without having to raise a support ticket. This has led to a decrease in the number of support tickets and an increase in customer self-service.
Furthermore, Deskhero's AI capabilities have helped BasinBoutique improve their knowledge base. The AI identifies gaps in the knowledge base and suggests new articles or updates to existing ones, ensuring that the information provided is always current and comprehensive.
Since implementing Deskhero, BasinBoutique has seen a significant improvement in their customer support efficiency and a boost in customer satisfaction, demonstrating the power of Deskhero's AI capabilities.
How does Deskhero's AI help BasinBoutique respond to customer queries?
Deskhero's AI analyzes previous tickets and other data to generate suggested replies, enabling BasinBoutique to provide quick, accurate responses to common queries.
How does Deskhero's AI enhance search results on BasinBoutique's website?
Deskhero's AI uses OpenAI Embeddings to enhance search results, helping customers find the information they need without having to raise a support ticket.
What impact has Deskhero had on BasinBoutique's customer support efficiency?
Since implementing Deskhero, BasinBoutique has seen a significant improvement in their customer support efficiency and a reduction in the number of support tickets raised.
* This article provides an example of how a fictive company in the Manufacture of ceramic lavatories and basins industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
