CerealTech Ltd. was struggling with maintaining an up-to-date and comprehensive knowledge base for their customer support team. They adopted Deskhero to address this challenge. With Deskhero's feature of generating knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data, CerealTech was able to quickly populate their knowledge base with relevant information.
The company also utilized Deskhero's user groups feature to create different groups for their customer support team, product team, and other departments. This ensured that the right information was accessible to the right people at the right time.
Deskhero's advanced AI capabilities were instrumental in enhancing CerealTech's knowledge base. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, making the knowledge base more dynamic and interactive.
Moreover, the AI-enhanced comprehensive search bar made it easy for the customer support team to find relevant information from the knowledge base. This resulted in quicker and more accurate responses to customer queries.
By leveraging Deskhero's advanced AI capabilities, CerealTech Ltd. was able to maintain a comprehensive and up-to-date knowledge base, leading to improved efficiency of their customer support team and higher customer satisfaction.
How did Deskhero's AI capabilities enhance CerealTech's knowledge base?
Deskhero's AI used OpenAI Embeddings from various sources to find relevant content, which was then used to generate suggested replies, making the knowledge base more dynamic and interactive. The AI also enhanced the search function, making it easier to find relevant information.
How did CerealTech use Deskhero's user groups feature?
CerealTech used Deskhero's user groups feature to create different groups for their customer support team, product team, and other departments, ensuring that the right information was accessible to the right people at the right time.
What role did Deskhero's feature of generating knowledge base articles from various files play in CerealTech's customer support?
With Deskhero's feature of generating knowledge base articles from Word, PowerPoint, PDF files, and scraped website data, CerealTech was able to quickly populate their knowledge base with relevant information, improving the efficiency of their customer support.
* This article provides an example of how a fictive company in the Manufacture of cereals and cereal products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
