ChemTank Solutions receives hundreds of customer queries daily, ranging from technical issues to product inquiries. The company uses Deskhero's AI-powered ticket management system to automatically categorize and prioritize these tickets based on their urgency and complexity. This ensures that critical issues are addressed promptly, improving response times and customer satisfaction.
The company also uses Deskhero's AI capabilities to generate suggested replies for customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can suggest accurate and relevant responses, reducing the time spent by support agents on each ticket.
ChemTank Solutions has a vast knowledge base, including articles generated from Word, PowerPoint, and PDF files. Deskhero's AI capabilities enhance the search functionality of this knowledge base, making it easier for both customers and support agents to find the information they need. This not only improves the efficiency of the support team but also empowers customers to resolve their issues independently.
Deskhero's website scraping feature is used by ChemTank Solutions to stay updated with the latest industry trends and news. This information is used to update the company's knowledge base and provide more informed responses to customer queries.
Finally, ChemTank Solutions uses Deskhero's REST API to integrate the platform with its existing systems, ensuring a seamless flow of information across different platforms. This further enhances the efficiency of the company's customer support operations.
How does Deskhero's AI capabilities improve ticket resolution rates?
Deskhero's AI capabilities improve ticket resolution rates by automatically categorizing and prioritizing tickets, suggesting accurate and relevant responses, and enhancing the search functionality of the knowledge base.
How does Deskhero's website scraping feature benefit ChemTank Solutions?
Deskhero's website scraping feature allows ChemTank Solutions to stay updated with the latest industry trends and news. This information is used to update the company's knowledge base and provide more informed responses to customer queries.
How does ChemTank Solutions integrate Deskhero with its existing systems?
ChemTank Solutions uses Deskhero's REST API to integrate the platform with its existing systems, ensuring a seamless flow of information across different platforms.
* This article provides an example of how a fictive company in the Manufacture of chemical tanks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
