ChocoCraft uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This allows the system to provide suggested replies to customer queries based on historical data, significantly reducing response times and improving customer satisfaction.
The company also leverages Deskhero's ability to scrape website data to keep their knowledge base up-to-date with the latest industry trends and information. This ensures that their customer support team is always equipped with the most relevant and accurate information.
Deskhero's comprehensive search bar, powered by OpenAI Embeddings, enables ChocoCraft's support team to quickly find relevant content from various sources including uploaded files like policies, manuals, presentations, and scraped website data.
By using Deskhero's custom fields and structured data lists, ChocoCraft has been able to categorize and manage customer queries more efficiently. This has led to an overall improvement in their customer service operations.
Finally, ChocoCraft uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow and further enhancing their customer support capabilities.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to provide suggested replies to customer queries. This reduces the time it takes for the support team to formulate responses, thereby improving response times.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses AI to scrape website data, ensuring that the knowledge base is always updated with the latest industry trends and information.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that can be used to integrate the platform with existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Manufacture of chocolate bars and blocks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.