SweetDelight uses Deskhero's AI capabilities to generate suggested replies to customer queries. This is done by analyzing previous tickets and knowledge base articles, which helps to reduce response times and improve customer satisfaction.
The company also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest industry information. This ensures that their support team is always equipped with the most current and accurate information.
Deskhero's comprehensive search bar, powered by OpenAI Embeddings, allows SweetDelight's support team to quickly find relevant content from various sources including uploaded files like policies, manuals, presentations, and scraped website data.
SweetDelight uses Deskhero's custom fields and structured data lists to efficiently categorize and manage customer queries. This has led to an overall improvement in their helpdesk operations.
Finally, SweetDelight uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow and enhancing their helpdesk capabilities.
How does Deskhero's AI capabilities improve customer satisfaction?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to provide suggested replies to customer queries. This not only reduces response times but also ensures that the responses are accurate and relevant, thereby improving customer satisfaction.
How does Deskhero keep the knowledge base current?
Deskhero uses AI to scrape website data, ensuring that the knowledge base is always updated with the latest industry information.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that can be used to integrate the platform with existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Manufacture of chocolate bars and blocks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.