CleanSweep Manufacturing receives hundreds of customer queries daily, ranging from product usage instructions to troubleshooting issues. With Deskhero's AI capabilities, CleanSweep can automatically generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the response time and improves customer satisfaction.
Deskhero's AI also enhances the search results within the platform. When a customer support agent searches for a particular issue, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to provide the most relevant content. This helps the agents to resolve customer issues more efficiently.
The custom fields and structured data lists provided by Deskhero allow CleanSweep to categorize and manage customer queries effectively. The kanban board feature provides a visual representation of the workflow, enabling the team to track the progress of each ticket.
Deskhero's website scraping feature is used by CleanSweep to keep their knowledge base updated with the latest information from their official website and other relevant sources. This ensures that the AI always has the most recent data to generate responses.
CleanSweep also utilizes the REST API provided by Deskhero to integrate the platform with their existing systems. This seamless integration allows them to maintain a unified customer support system.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to generate suggested replies to customer queries. This significantly reduces the time taken to draft a response.
How does Deskhero's AI enhance the search results?
When a search is made within the platform, the AI uses OpenAI Embeddings to find the most relevant content from previous tickets, knowledge base articles, and other uploaded files. This enhances the search results and helps in resolving customer issues more efficiently.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API which can be used to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of Cleaning and Polishing Preparations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.