PolishPro Industries faces the challenge of managing a large volume of customer queries every day. With Deskhero's AI-powered ticket management system, PolishPro can automate responses to common queries based on previous tickets, knowledge base articles, and other uploaded files. This not only speeds up the response time but also ensures consistent and accurate information.
Deskhero's AI also boosts the efficiency of the search function within the platform. By using OpenAI Embeddings, the AI provides the most relevant content when a customer support agent searches for a particular issue. This helps the agents to quickly find solutions and resolve customer issues.
PolishPro uses Deskhero's custom fields and structured data lists to effectively categorize and manage customer queries. The kanban board feature gives a clear visual overview of the workflow, helping the team to monitor the status of each ticket.
By leveraging Deskhero's website scraping feature, PolishPro keeps their knowledge base updated with the latest information from their official website and other relevant sources. This ensures that the AI always has the most current data to generate responses.
PolishPro also uses the REST API provided by Deskhero to integrate the platform with their existing systems. This integration allows them to maintain a cohesive customer support system.
How does Deskhero's AI automate responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to generate suggested replies to customer queries. This automates the response process for common queries.
How does Deskhero's AI improve the search function?
When a search is made within the platform, the AI uses OpenAI Embeddings to find the most relevant content from previous tickets, knowledge base articles, and other uploaded files. This improves the search results and helps in finding solutions more quickly.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API which can be used to integrate the platform with other systems.
* This article provides an example of how a fictive company in the Manufacture of Cleaning and Polishing Preparations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.