BreezeTech Industries receives numerous customer queries and complaints daily. Managing these tickets manually was becoming increasingly challenging, leading to longer resolution times and customer dissatisfaction. With Deskhero's ticket management system, BreezeTech can now efficiently handle these tickets, resulting in improved customer satisfaction.
Deskhero's advanced AI capabilities have been a game-changer for BreezeTech. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files such as manuals and presentations. It then uses this information to generate suggested replies, significantly reducing the time taken to resolve each ticket.
Additionally, Deskhero's website scraping feature has allowed BreezeTech to gather more information to assist in resolving customer queries. The AI scrapes data from BreezeTech's website and other relevant sources, providing a richer pool of information for generating suggested replies.
Deskhero's comprehensive search bar, powered by AI, has also been instrumental in improving the efficiency of BreezeTech's support team. The AI considers the context of the search query, providing more relevant results than traditional keyword-based searches.
In conclusion, Deskhero's AI capabilities have enabled BreezeTech to provide proactive customer support, leading to quicker ticket resolution times and improved customer satisfaction.
How does Deskhero's AI help in reducing ticket resolution times?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to resolve each ticket.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes data from the company's website and other relevant sources. This data is then used to enrich the pool of information for generating suggested replies, leading to more comprehensive and accurate responses.
How does Deskhero's AI-enhanced search bar improve efficiency?
Deskhero's AI-enhanced search bar considers the context of the search query, providing more relevant results than traditional keyword-based searches. This allows support agents to find the information they need more quickly.
* This article provides an example of how a fictive company in the Manufacture of commercial air conditioning systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.