CoolAir Systems receives hundreds of support tickets daily, ranging from technical queries to maintenance requests. The volume of tickets was overwhelming for the support team, leading to delayed responses and customer dissatisfaction. With Deskhero's ticket management feature, CoolAir can now efficiently categorize, prioritize, and manage these tickets, significantly reducing response times.
The AI capabilities of Deskhero have been instrumental in improving the efficiency of CoolAir's support team. By leveraging OpenAI Embeddings, Deskhero scans previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, which has drastically reduced the time spent by support agents on each ticket.
Deskhero's website scraping feature has also been beneficial for CoolAir. The AI can scrape data from CoolAir's website and other relevant sources, further enriching the pool of information used to generate suggested replies. This has led to more accurate and comprehensive responses to customer queries.
Furthermore, Deskhero's comprehensive search bar has made it easier for CoolAir's support agents to find relevant information quickly. The advanced AI enhances search results by considering the context of the search query, making it more efficient than traditional keyword-based searches.
Overall, Deskhero's advanced AI capabilities have transformed CoolAir's customer support operations, leading to faster response times, improved customer satisfaction, and a more efficient support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings to scan previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows the AI to gather additional information from the company's website and other relevant sources. This enriches the pool of information used to generate suggested replies, leading to more accurate and comprehensive responses.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by considering the context of the search query, making it more efficient than traditional keyword-based searches. This allows support agents to find relevant information more quickly.
* This article provides an example of how a fictive company in the Manufacture of commercial air conditioning systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
