VanVentures Ltd. deals with a wide range of customer queries and complaints on a daily basis. They utilize Deskhero's ticket management system to effectively organize these tickets. The AI capabilities of Deskhero generate suggested replies based on previous tickets and knowledge base articles, aiding the support team in providing quick and accurate responses.
The AI also optimizes the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This enables the support team to swiftly find relevant information, making the resolution process more efficient.
VanVentures Ltd. uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities of Deskhero automatically generate knowledge base articles from the scraped data, ensuring that the support team always has the most recent information.
Additionally, VanVentures Ltd. leverages Deskhero's custom fields and user groups features to categorize tickets based on the type of issue and the customer segment. This assists in prioritizing the tickets and assigning them to the appropriate support team members.
Finally, the REST API of Deskhero allows VanVentures Ltd. to integrate the platform with their existing systems, providing a seamless customer support experience.
How does Deskhero's AI capabilities enhance the ticket resolution process?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies and enhance search results. This allows the support team to quickly find relevant information and respond to customers, making the resolution process more efficient.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to extract the latest information from your website. The AI capabilities of Deskhero then automatically generate knowledge base articles from this data, ensuring that the support team always has the most up-to-date information.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, providing a seamless customer support experience.
* This article provides an example of how a fictive company in the Manufacture of Commercial Vehicles (Trucks, Buses, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.