BusBuild Co. receives numerous customer queries and complaints daily. They use Deskhero's ticket management system to organize these tickets effectively. The AI capabilities of Deskhero generate suggested replies based on previous tickets and knowledge base articles, helping the support team to respond faster and more accurately.
The AI also improves the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This enables the support team to quickly find relevant information, making the resolution process quicker and more efficient.
BusBuild Co. uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities of Deskhero automatically generate knowledge base articles from the scraped data, ensuring that the support team always has the most current information.
Moreover, BusBuild Co. leverages Deskhero's custom fields and user groups features to categorize tickets based on the type of issue and the customer segment. This not only helps in prioritizing the tickets but also in assigning them to the right support team members.
Lastly, the REST API of Deskhero allows BusBuild Co. to integrate the platform with their existing systems, providing a seamless customer support experience.
How does Deskhero's AI capabilities improve the ticket resolution process?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies and enhance search results. This allows the support team to quickly find relevant information and respond to customers, making the resolution process more efficient.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to extract the latest information from your website. The AI capabilities of Deskhero then automatically generate knowledge base articles from this data, ensuring that the support team always has the most up-to-date information.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, providing a seamless customer support experience.
* This article provides an example of how a fictive company in the Manufacture of Commercial Vehicles (Trucks, Buses, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.