Quantum Cores was facing challenges in managing the high volume of customer queries they received daily. Implementing Deskhero's ticket management system helped them organize and prioritize these queries more effectively.
Deskhero's advanced AI capabilities have significantly improved Quantum Cores' customer support services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, improving the speed and accuracy of their responses.
Deskhero's AI-powered search bar has made it easier for Quantum Cores' support team to find the information they need to resolve customer issues. This has led to faster resolution times and increased customer satisfaction.
Deskhero's website scraping feature has been crucial in maintaining an up-to-date knowledge base. It automatically scrapes data from Quantum Cores' website and updates the knowledge base, ensuring the support team always has the most current information.
In summary, Deskhero's AI capabilities have greatly enhanced the efficiency and effectiveness of Quantum Cores' customer support services.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to generate suggested replies. This, along with the AI-powered search bar, allows the support team to quickly find the information they need to resolve customer issues.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to automatically update the knowledge base with the most current information from your website.
How does Deskhero help manage customer queries?
Deskhero uses a ticket management system to organize and prioritize customer queries. This helps ensure that all queries are addressed in a timely manner.
* This article provides an example of how a fictive company in the Manufacture of components for computers such as motherboards, video cards and processors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.