Silicon Dynamics' customer support team was struggling to handle the volume of customer queries they received daily. With Deskhero, they were able to implement a structured ticket management system that made handling customer queries more manageable.
Deskhero's advanced AI capabilities have been a game-changer for Silicon Dynamics. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has not only improved the accuracy of their responses but also reduced the time taken to respond to customer queries.
Deskhero's comprehensive search bar, powered by AI, has made it easier for the support team to find the information they need. This has resulted in quicker resolution of customer issues and improved customer satisfaction.
The platform's website scraping feature has also been instrumental in keeping Silicon Dynamics' knowledge base current. It automatically scrapes data from their website and updates the knowledge base, ensuring that the support team always has the latest information.
In conclusion, Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of Silicon Dynamics' customer support services.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to generate suggested replies. This ensures that the responses are relevant and accurate.
How does Deskhero's search bar work?
Deskhero's search bar is powered by AI, which enhances search results and makes it easier for the support team to find the information they need.
How does Deskhero keep the knowledge base current?
Deskhero uses a website scraping feature to automatically update the knowledge base with the most recent information from your website.
* This article provides an example of how a fictive company in the Manufacture of components for computers such as motherboards, video cards and processors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.