Compufab Inc. had a vast knowledge base consisting of articles generated from word, powerpoint, pdf files, and scraped website data. However, they faced challenges in managing this information and making it easily accessible to their customer support team.
Deskhero's structured data lists and comprehensive search bar provided a solution to this problem. The platform allowed Compufab Inc. to organize their knowledge base effectively and made it easy for the support team to find relevant information.
Deskhero's advanced AI capabilities also played a crucial role in improving the quality of Compufab Inc.'s customer support. The AI leverages OpenAI Embeddings from the knowledge base and other sources to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only reduced the time taken to respond to customer queries but also improved the accuracy of the responses.
By using Deskhero, Compufab Inc. has been able to manage their knowledge base more effectively and provide high-quality customer support.
How does Deskhero help in managing a knowledge base?
Deskhero provides features like structured data lists and a comprehensive search bar that help in organizing a knowledge base and making it easily accessible. The platform's AI capabilities can also find relevant content from the knowledge base to improve response times and accuracy.
Can Deskhero's AI capabilities generate suggested replies?
Yes, Deskhero's AI capabilities can generate suggested replies. The AI leverages OpenAI Embeddings from various sources to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero improve the accuracy of customer support responses?
Yes, Deskhero can improve the accuracy of customer support responses. The platform's AI capabilities find relevant content from various sources, which is used to generate accurate and relevant replies to customer queries.
* This article provides an example of how a fictive company in the Manufacture of Computer and Peripheral Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.