Peripherix Solutions was looking for a way to streamline their customer support operations. They had a large volume of support tickets and a vast knowledge base, but lacked an efficient way to manage these resources.
Deskhero provided the solution Peripherix Solutions was looking for. With its structured data lists, custom fields, and kanban board, Deskhero allowed the company to effectively manage their support tickets and track their progress.
The platform's advanced AI capabilities also proved to be extremely beneficial. Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
This significantly reduced the time taken to respond to customer queries and improved the quality of the responses. Additionally, the AI-enhanced search results made it easy for the support team to find relevant information quickly.
By using Deskhero, Peripherix Solutions has been able to streamline their customer support operations, improve response times, and provide high-quality service to their customers.
How does Deskhero streamline customer support operations?
Deskhero streamlines customer support operations with features like structured data lists, custom fields, and a kanban board for effective ticket management. The platform's AI capabilities also reduce response times and improve the quality of responses by finding relevant content and generating suggested replies.
Can Deskhero improve the quality of customer support responses?
Yes, Deskhero can improve the quality of customer support responses. The platform's AI capabilities find relevant content from various sources, which is used to generate accurate and relevant replies to customer queries.
How does Deskhero's AI capabilities enhance search results?
Deskhero's AI capabilities enhance search results by leveraging OpenAI Embeddings from various sources to find relevant content. This content is then used to improve the accuracy of search results.
* This article provides an example of how a fictive company in the Manufacture of Computer and Peripheral Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.