Elevate Industries receives hundreds of customer queries daily, ranging from technical issues to product inquiries. With Deskhero, they can handle these queries more effectively by using its AI capabilities to generate suggested replies. This feature allows the support team to respond to customers faster, improving customer satisfaction.
The company also uses Deskhero's AI to enhance search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals, the platform can find the most relevant content for each query. This feature significantly reduces the time spent searching for information, allowing the support team to focus more on resolving customer issues.
Moreover, Elevate Industries uses Deskhero's ticket management feature to track and manage customer queries. The AI capabilities help prioritize tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
Deskhero's knowledge base feature is another tool that Elevate Industries finds useful. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature helps keep the knowledge base up-to-date and comprehensive, providing customers with accurate and helpful information.
Overall, Deskhero's advanced AI capabilities have enabled Elevate Industries to streamline their customer support services, improve efficiency, and enhance customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from various sources to find the most relevant content for each query.
How does Deskhero's ticket management feature work?
Deskhero's ticket management feature uses AI to prioritize tickets based on their urgency and complexity. This ensures that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Manufacture of conveyors and elevators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.