Boxify Solutions receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. Managing these tickets manually was time-consuming and prone to errors. With Deskhero's AI-powered ticket management system, Boxify can now automate the ticket sorting process, ensuring that each ticket is directed to the right department swiftly.
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This feature has significantly reduced the response time, enhancing customer satisfaction.
The AI also enhances the search results, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex technical queries that require detailed product knowledge.
Furthermore, Deskhero's AI can scrape data from Boxify's website, providing the support team with up-to-date product information. This feature ensures that the team always has the most current information at their fingertips, reducing the chances of providing outdated or incorrect information to customers.
Overall, Deskhero's AI capabilities have transformed Boxify's customer support operations, making them more efficient and effective.
How does Deskhero's AI improve the ticket sorting process?
Deskhero's AI uses OpenAI embeddings to understand the content of each ticket and automatically directs it to the relevant department, saving time and reducing errors.
How does Deskhero's AI enhance the search results?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results, making it easier for the support team to find the information they need.
Can Deskhero's AI provide up-to-date product information?
Yes, Deskhero's AI can scrape data from your website, ensuring that your support team always has the most current product information.
* This article provides an example of how a fictive company in the Manufacture of corrugated cardboard boxes and containers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.