ContainerCraft has a large customer base, and managing user groups was a complex task. With Deskhero's AI, the company can now automate the process, saving time and resources.
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to categorize users into appropriate groups based on their queries, product preferences, and other factors. This feature has significantly improved the efficiency of user group management.
The AI also enhances the search results, making it easier for the support team to find relevant user groups quickly. This feature is particularly useful when dealing with specific customer queries that require targeted responses.
Furthermore, Deskhero's AI can scrape data from ContainerCraft's website, providing the support team with up-to-date user information. This feature ensures that the team always has the most current user data, reducing the chances of miscommunication or errors.
Overall, Deskhero's AI capabilities have streamlined ContainerCraft's user group management, making it more efficient and effective.
How does Deskhero's AI improve user group management?
Deskhero's AI uses OpenAI embeddings to categorize users into appropriate groups based on their queries, product preferences, and other factors, improving the efficiency of user group management.
Can Deskhero's AI provide up-to-date user information?
Yes, Deskhero's AI can scrape data from your website, ensuring that your support team always has the most current user data.
Does Deskhero's AI enhance the search results for user groups?
Yes, Deskhero's AI uses OpenAI embeddings to provide more relevant search results, making it easier for the support team to find the relevant user groups quickly.
* This article provides an example of how a fictive company in the Manufacture of corrugated cardboard boxes and containers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.