CozyKnits receives a high volume of customer inquiries about their products, ranging from questions about sweater care to requests for custom orders. To manage these inquiries efficiently, the company uses Deskhero's ticket management system. The system uses AI to categorize tickets based on their content, allowing CozyKnits to prioritize and respond to them accordingly.
The company also uses Deskhero's knowledge base feature to provide customers with self-service options. The AI capabilities of Deskhero allow it to generate articles from uploaded files like policies, manuals, and presentations. This feature has significantly reduced the number of basic inquiries that CozyKnits receives, freeing up their customer service team to focus on more complex issues.
Deskhero's AI also enhances the search results on CozyKnits' customer support portal. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the platform can provide more relevant search results to customers. This feature has improved the customer experience by making it easier for customers to find the information they need.
Finally, CozyKnits uses Deskhero's AI to generate suggested replies to customer inquiries. The AI uses information from previous tickets, knowledge base articles, and scraped website data to suggest responses. This feature has significantly reduced the time it takes for CozyKnits to respond to customer inquiries.
Overall, Deskhero's advanced AI capabilities have allowed CozyKnits to provide better customer service while also improving the efficiency of their customer support team.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses natural language processing to understand the content of tickets and categorize them accordingly. This allows companies like CozyKnits to prioritize and respond to tickets more efficiently.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to provide more relevant search results. This makes it easier for customers to find the information they need.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses information from previous tickets, knowledge base articles, and scraped website data to suggest responses. This reduces the time it takes for companies to respond to customer inquiries.
* This article provides an example of how a fictive company in the Manufacture of crocheted sweaters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
