SweaterCraft prides itself on its exceptional customer service. To maintain this standard, the company uses Deskhero's ticket management system. The system uses AI to analyze the content of tickets and assign them to the appropriate team member. This ensures that each inquiry is handled by the person best equipped to resolve it.
The company also uses Deskhero's knowledge base feature to provide customers with detailed information about their products. The AI capabilities of Deskhero allow it to generate articles from uploaded files like product manuals and care instructions. This feature has reduced the number of basic inquiries that SweaterCraft receives, allowing their customer service team to focus on more complex issues.
Deskhero's AI also enhances the search results on SweaterCraft's customer support portal. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the platform can provide more relevant search results. This has improved the customer experience by making it easier for customers to find the information they need.
Finally, SweaterCraft uses Deskhero's AI to generate suggested replies to customer inquiries. The AI uses information from previous tickets, knowledge base articles, and scraped website data to suggest responses. This feature has improved the speed and accuracy of SweaterCraft's responses to customer inquiries.
Overall, Deskhero's advanced AI capabilities have helped SweaterCraft maintain their high standard of customer service while also improving the efficiency of their customer support team.
How does Deskhero's AI assign tickets to team members?
Deskhero's AI analyzes the content of tickets and assigns them to the team member best equipped to resolve the issue. This ensures that each inquiry is handled efficiently and accurately.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from uploaded files like product manuals and care instructions. This provides customers with detailed information about products and reduces the number of basic inquiries that companies receive.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses information from previous tickets, knowledge base articles, and scraped website data to suggest responses. This improves the speed and accuracy of responses to customer inquiries.
* This article provides an example of how a fictive company in the Manufacture of crocheted sweaters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.