SaggerSolutions receives a variety of queries from customers regarding their products. To manage these efficiently, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, thereby reducing the workload of the support team.
The AI also improves the search results, making it easier for the support team to find relevant information quickly. This is particularly beneficial when dealing with complex queries that require detailed knowledge about the products.
SaggerSolutions uses Deskhero's user groups feature to organize their support team based on expertise and product knowledge. This, combined with the ticket management feature, allows them to assign tickets to the most suitable team members, ensuring quick and accurate resolution of issues.
Additionally, SaggerSolutions uses the knowledge base feature to create a repository of common issues and their solutions. The AI automatically generates articles from various sources, providing a comprehensive source of information for both the support team and the customers.
Overall, Deskhero's advanced AI capabilities have helped SaggerSolutions to improve their helpdesk services, leading to higher customer satisfaction and improved operational efficiency.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies to customer queries, reducing the workload of the support team. It also enhances the search results, allowing the team to find relevant information quickly.
How does Deskhero help in assigning tickets to the right team members?
Deskhero uses the user groups feature to organize the support team based on expertise and product knowledge. Combined with the ticket management feature, this allows the company to assign tickets to the most suitable team members.
What is the benefit of the knowledge base feature?
The knowledge base feature provides a comprehensive source of information for both the support team and the customers. It contains articles generated by the AI from various sources, helping to resolve issues quickly and accurately.
* This article provides an example of how a fictive company in the Manufacture of crucibles, stoppers, saggers, trays and other related products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.