CurtainCrafters Ltd. receives a multitude of customer queries daily. They use Deskhero's ticket management feature to handle these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the time taken to respond to customers and improving their experience.
The custom email domains feature allows CurtainCrafters Ltd. to maintain a professional image in their customer interactions. The AI capabilities of Deskhero ensure that all communications are routed correctly, reducing the chances of missed or delayed responses.
CurtainCrafters Ltd. uses the knowledge base feature of Deskhero to provide their customers with self-service options. The AI capabilities automatically generate articles from uploaded files like product manuals and installation guides, making it easier for customers to find the information they need.
The website scraping feature of Deskhero allows CurtainCrafters Ltd. to keep their knowledge base updated with the latest product information and news from their website. The AI capabilities ensure that this information is accurately reflected in the suggested replies, providing customers with the most current information.
Finally, the comprehensive search bar powered by AI enhances the customer experience by providing quick and accurate search results. It uses OpenAI Embeddings to find relevant content from tickets, knowledge base articles, and uploaded files, helping customers find the information they need quickly and easily.
How does Deskhero's AI capabilities improve the customer experience?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies, reducing the response time. It also generates knowledge base articles, provides accurate search results, and ensures that all communications are routed correctly, enhancing the overall customer experience.
How does Deskhero ensure that customers have access to the most current information?
Deskhero's AI capabilities automatically update the knowledge base with the latest information from uploaded files and the website. The AI also ensures that this information is accurately reflected in the suggested replies.
How does Deskhero's AI-powered search bar enhance the customer experience?
The AI-powered search bar uses OpenAI Embeddings to find relevant content from tickets, knowledge base articles, and uploaded files. This helps customers find the information they need quickly and easily, enhancing their experience.
* This article provides an example of how a fictive company in the Manufacture of Curtains and Drapes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.