DraperyDelights Co. deals with a wide range of customer queries and issues on a daily basis. They use Deskhero's ticket management feature to handle these efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the workload of the helpdesk team.
With the user groups feature, DraperyDelights Co. can assign tickets to specific teams or individuals based on their expertise. The AI capabilities of Deskhero categorize the tickets using OpenAI Embeddings, ensuring that they are assigned to the right person or team.
DraperyDelights Co. leverages the knowledge base feature of Deskhero to provide their customers with detailed information about their products. The AI capabilities automatically generate articles from uploaded files like product catalogs and user manuals, reducing the need for the helpdesk team to answer common queries.
The website scraping feature of Deskhero allows DraperyDelights Co. to keep their knowledge base updated with the latest product information and news from their website. The AI capabilities ensure that this information is accurately reflected in the suggested replies and search results, keeping the helpdesk team updated with the latest information.
Finally, the comprehensive search bar powered by AI enhances the productivity of the helpdesk team by providing quick and accurate search results. It uses OpenAI Embeddings to find relevant content from tickets, knowledge base articles, and uploaded files, providing the helpdesk team with all the necessary information in an instant.
How does Deskhero's AI capabilities improve the productivity of the helpdesk team?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies, reducing the workload of the helpdesk team. It also categorizes tickets, generates knowledge base articles, and provides accurate search results, enhancing the overall productivity of the team.
How does Deskhero ensure that the helpdesk team has access to the latest information?
Deskhero's AI capabilities automatically update the knowledge base with the latest information from uploaded files and the website. The AI also ensures that this information is accurately reflected in the suggested replies and search results.
How does Deskhero's AI-powered search bar enhance the productivity of the helpdesk team?
The AI-powered search bar uses OpenAI Embeddings to find relevant content from tickets, knowledge base articles, and uploaded files. This provides the helpdesk team with all the necessary information in an instant, enhancing their productivity.
* This article provides an example of how a fictive company in the Manufacture of Curtains and Drapes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.