CraftMaster Furniture receives hundreds of support tickets daily, ranging from product inquiries to after-sales service requests. The company uses Deskhero's ticket management feature, which utilizes AI to categorize and prioritize these tickets based on their urgency and content. This has significantly reduced response times and improved customer satisfaction.
The company also uses Deskhero's AI capabilities to generate knowledge base articles from previously resolved tickets. These articles are then made available to customers, reducing the number of repeat queries and freeing up the support team to handle more complex issues.
CraftMaster Furniture also leverages Deskhero's website scraping feature to gather data from competitor websites and industry forums. This information is used to anticipate customer needs and questions, further enhancing the effectiveness of their support services.
Deskhero's REST API allows CraftMaster Furniture to integrate the platform with their existing CRM and ERP systems. This ensures a seamless flow of data and allows the support team to have all necessary information at their fingertips when dealing with customers.
Finally, the company uses Deskhero's custom email domains feature to maintain a consistent and professional image in all their communications.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of each ticket and categorize it based on its nature and urgency. This helps in prioritizing the tickets and ensuring that critical issues are addressed promptly.
How does Deskhero generate knowledge base articles from resolved tickets?
Deskhero uses AI to analyze the content of resolved tickets and identify common queries and solutions. These are then compiled into knowledge base articles, which can be accessed by customers for self-service support.
Can Deskhero integrate with other systems?
Yes, Deskhero provides a REST API that allows it to integrate with a wide range of CRM, ERP, and other business systems.
* This article provides an example of how a fictive company in the Manufacture of custom-made office and shop furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.