PixelPerfect Imaging has a vast product portfolio and an extensive knowledge base. The company was struggling with managing customer queries efficiently and ensuring that support agents have access to the most relevant information. With Deskhero, they were able to leverage AI to automate ticket management and enhance search results.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate OpenAI Embeddings. These embeddings are used to find the most relevant content for each customer query. This has significantly reduced the time taken by support agents to find the necessary information and respond to customers.
Furthermore, the AI-powered platform also suggests replies based on the analyzed data. This feature has not only improved the speed of response but also the quality, as the suggested replies are generated from a comprehensive understanding of the company's products and past resolutions.
With the help of Deskhero's REST API, PixelPerfect Imaging was able to integrate the platform with their existing systems seamlessly. This ensured a smooth transition for the support team and allowed them to start benefiting from the AI capabilities immediately.
Overall, Deskhero's AI capabilities have helped PixelPerfect Imaging to improve their customer support efficiency and customer satisfaction significantly.
How does Deskhero's AI enhance the search results?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate OpenAI Embeddings. These embeddings are used to find the most relevant content for each query, enhancing the search results.
How does Deskhero suggest replies?
Deskhero uses AI to analyze the relevant content found through OpenAI Embeddings and generates suggested replies using OpenAI's ChatGPT. This ensures high-quality and relevant responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of Digital Imaging Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.