DollyWorld Inc. has a vast customer base with diverse queries ranging from product information to troubleshooting issues. Managing these queries manually was becoming increasingly challenging. The company decided to use Deskhero to automate their customer support services.
With Deskhero, DollyWorld Inc. can now manage tickets efficiently. The platform's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the response time.
The AI-powered comprehensive search bar allows the support team to find relevant content quickly, enhancing their productivity. The AI also scrapes the company's website data to provide up-to-date information to customers.
Deskhero's custom fields and structured data lists enable DollyWorld Inc. to categorize and prioritize tickets based on their urgency and importance. This ensures that critical issues are addressed promptly, improving customer satisfaction.
Furthermore, the knowledge base feature allows the company to create a self-service portal for customers. The AI generates articles from word, powerpoint, pdf files, and scraped website data, providing customers with instant solutions to common problems.
How does Deskhero's AI improve the response time?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent on crafting responses, thereby improving the response time.
How does the AI-powered search bar enhance productivity?
The AI-powered search bar quickly finds relevant content from the company's database, reducing the time spent on searching for information and allowing the support team to focus more on resolving customer issues.
How does Deskhero help in managing tickets?
Deskhero provides features like custom fields and structured data lists that enable companies to categorize and prioritize tickets. The AI capabilities further enhance ticket management by suggesting replies based on analyzed data.
* This article provides an example of how a fictive company in the Manufacture of Dolls and Accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.