Dollhouse Dreams was facing challenges in managing their growing volume of customer queries. To streamline their customer support services, they decided to implement Deskhero.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the response time and ensures that the responses are accurate and relevant.
The AI-powered comprehensive search bar allows the support team to find relevant content quickly. This enhances their productivity and allows them to resolve customer issues more efficiently.
Deskhero's custom fields and structured data lists enable Dollhouse Dreams to categorize and prioritize tickets. This ensures that all customer issues are addressed promptly, improving customer satisfaction.
Furthermore, the knowledge base feature provides customers with a self-service portal where they can find solutions to common issues. The AI generates articles from word, powerpoint, pdf files, and scraped website data, providing customers with instant solutions.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the responses are accurate and relevant to the customer's issue.
How does the AI-powered search bar enhance the productivity of the support team?
The AI-powered search bar quickly finds relevant content from the company's database, reducing the time spent on searching for information. This allows the support team to focus more on resolving customer issues, thereby enhancing their productivity.
How does Deskhero improve customer satisfaction?
Deskhero improves customer satisfaction by ensuring quick and accurate responses to customer queries. The platform's custom fields and structured data lists enable efficient ticket management, ensuring that all issues are addressed promptly. Furthermore, the knowledge base feature provides customers with instant solutions to common problems.
* This article provides an example of how a fictive company in the Manufacture of Dolls and Accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.