ElectroLink Solutions uses Deskhero's advanced AI capabilities to manage their large volume of customer support tickets. The AI system leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and improving customer satisfaction.
Deskhero's AI capabilities also enhance ElectroLink's search results. By using the comprehensive search bar, customers can find solutions to their problems quickly and efficiently. This reduces the number of tickets submitted and allows the customer support team to focus on more complex issues.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that urgent issues are addressed promptly and improves overall workflow efficiency.
Additionally, ElectroLink uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for real-time updates and improved data accuracy.
Overall, Deskhero's advanced AI capabilities have greatly improved ElectroLink's customer support services, leading to increased customer satisfaction and reduced operational costs.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This significantly reduces the time it takes to respond to customer queries.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI embeddings to enhance search results. This allows customers to find solutions to their problems quickly and efficiently, reducing the number of tickets submitted.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enabling real-time updates and improved data accuracy.
* This article provides an example of how a fictive company in the Manufacture of Electrical Connectors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.