ElectroSync Manufacturing uses Deskhero's AI capabilities to manage their customer support services. The AI system uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only improves response times but also ensures that customers receive accurate information.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that urgent issues are addressed promptly and improves overall workflow efficiency.
Deskhero's knowledge base is another valuable tool for ElectroSync. It allows the company to store and organize information in a centralized location, making it easily accessible to both the customer support team and customers.
ElectroSync also leverages Deskhero's website scraping feature to gather relevant information from their website. This data is used by the AI system to enhance search results and generate suggested replies.
Overall, Deskhero's AI capabilities have significantly improved ElectroSync's customer support services, leading to increased customer satisfaction and reduced operational costs.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This significantly reduces the time it takes to respond to customer queries.
How does Deskhero help in categorizing and prioritizing tickets?
Deskhero's custom fields and structured data lists allow companies to categorize and prioritize tickets. This ensures that urgent issues are addressed promptly and improves overall workflow efficiency.
How does Deskhero's knowledge base benefit ElectroSync?
Deskhero's knowledge base allows ElectroSync to store and organize information in a centralized location. This makes it easily accessible to both the customer support team and customers, improving service efficiency and customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of Electrical Connectors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
