TrailMaster Inc. has a vast knowledge base, including manuals, policies, and presentations, which were previously difficult to manage and search through. With Deskhero's AI capabilities, they can now generate articles from these files and use OpenAI embeddings to find relevant content quickly.
The AI also enhances the search results by providing more accurate and relevant information. This has reduced the time spent by customer support agents on searching for information and increased their efficiency.
Deskhero's AI capabilities also suggest replies based on previous tickets and knowledge base articles. This feature has significantly reduced the response time and improved the quality of responses.
By scraping their website data, Deskhero's AI can provide up-to-date information to the customers. This has not only improved customer satisfaction but also reduced the number of tickets raised.
Finally, the REST API provided by Deskhero has allowed TrailMaster Inc. to integrate their existing systems with Deskhero, further enhancing their efficiency.
How has Deskhero's AI improved the efficiency of customer support agents?
Deskhero's AI capabilities have improved the efficiency of customer support agents by suggesting replies, enhancing search results, and providing up-to-date information. This has reduced the time spent on searching for information and responding to tickets.
How does Deskhero's AI provide up-to-date information?
Deskhero's AI provides up-to-date information by scraping the company's website data. This ensures that the customers always receive the most recent and relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This enhances the efficiency of the customer support process by allowing all information to be accessed from a single platform.
* This article provides an example of how a fictive company in the Manufacture of enclosed cargo trailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.