TrailerTech Solutions has a vast knowledge base, including manuals, policies, and presentations. Managing and searching through these files was a challenge until they started using Deskhero. The platform's AI capabilities generate articles from these files and use OpenAI embeddings to find relevant content quickly.
The AI also enhances the search results, providing more accurate and relevant information. This has increased the efficiency of the support agents and improved the quality of responses.
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles. This feature has not only reduced the response time but also improved customer satisfaction.
With Deskhero, TrailerTech Solutions can scrape their website data to provide up-to-date information to the customers. This has reduced the number of tickets raised and improved the overall customer support experience.
Finally, the REST API provided by Deskhero allows TrailerTech Solutions to integrate the platform with their existing systems, ensuring a seamless customer support process.
How does Deskhero's AI optimize knowledge base management?
Deskhero's AI optimizes knowledge base management by generating articles from uploaded files like manuals, policies, and presentations. It uses OpenAI embeddings to find relevant content quickly and enhances the search results, improving the efficiency of the support agents.
How does Deskhero's AI improve customer satisfaction?
Deskhero's AI improves customer satisfaction by suggesting replies based on previous tickets and knowledge base articles, providing more accurate and relevant information, and offering up-to-date information by scraping the company's website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This ensures a seamless customer support process.
* This article provides an example of how a fictive company in the Manufacture of enclosed cargo trailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.