Caravan Crafters receives numerous customer queries daily regarding installation, maintenance, and troubleshooting of their products. Using Deskhero's tickets management feature, they can effectively organize and prioritize these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time taken to respond to customers.
The company also makes use of custom fields and structured data lists to categorize and track customer queries. This allows them to identify common issues and trends, which can be addressed in their knowledge base. The AI capabilities of Deskhero enhance the search results in the knowledge base, making it easier for customers to find the information they need.
Caravan Crafters also uses Deskhero's website scraping feature to gather information from their own website and other relevant sources. This information is then used by the AI to generate more accurate and helpful responses to customer queries.
With the help of Deskhero's REST API, Caravan Crafters has integrated the platform with their existing systems, allowing for seamless data exchange and improved workflow. The AI capabilities of Deskhero further enhance this integration by analyzing the data from these systems to provide more insightful suggestions and solutions.
Overall, the advanced AI capabilities of Deskhero have enabled Caravan Crafters to provide faster, more accurate, and more personalized customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI improve the response time to customer queries?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other relevant data to suggest appropriate replies to customer queries. This reduces the time taken to formulate a response, thereby improving the response time.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base and provide more relevant search results. This makes it easier for customers to find the information they need.
How does Deskhero's AI contribute to improved customer satisfaction?
By providing faster, more accurate, and more personalized responses to customer queries, Deskhero's AI improves the overall customer support experience, leading to higher customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of exterior fittings for caravans industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.