ExtrusionTech Industries receives numerous customer inquiries about their products and services. They use Deskhero's ticket management system to handle these inquiries. The AI capabilities of Deskhero analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, greatly improving response times.
The company also utilizes Deskhero's knowledge base feature, which is populated by AI-generated articles from Word, PowerPoint, and PDF files. This allows customers to self-serve and find answers to their questions, reducing the workload on the customer support team.
ExtrusionTech Industries has found great value in Deskhero's website scraping feature. The AI scrapes data from their website and uses it to enhance search results, making it easier for customers to find relevant information.
Through Deskhero's REST API, ExtrusionTech Industries has integrated the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero have not only increased the efficiency of their customer support but also improved customer satisfaction.
By leveraging Deskhero's advanced AI capabilities, ExtrusionTech Industries has revolutionized their customer support, providing quicker and more accurate responses, and allowing their team to focus on more complex issues.
How has Deskhero's AI capabilities improved ExtrusionTech Industries' response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies, greatly reducing the time it takes to respond to customer inquiries.
How does ExtrusionTech Industries use Deskhero's knowledge base feature?
ExtrusionTech Industries populates their knowledge base with AI-generated articles from Word, PowerPoint, and PDF files. This allows customers to find answers to their questions without needing to contact customer support.
What benefits has ExtrusionTech Industries seen from using Deskhero's website scraping feature?
The website scraping feature enhances search results by including relevant information from ExtrusionTech Industries' website. This makes it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Manufacture of extruded profiles (e.g. window frames) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.