ProfileMaster Inc deals with a large number of customer inquiries daily, spanning from product details to installation instructions. They utilize Deskhero's ticket management system to manage these inquiries. Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, drastically enhancing response times.
The company also uses Deskhero's knowledge base feature, which is populated by AI-generated articles from Word, PowerPoint, and PDF files. This empowers customers to find answers to common questions, thereby reducing the pressure on the customer support team.
ProfileMaster Inc has also reaped benefits from Deskhero's website scraping feature. The AI scrapes data from their website and uses it to enhance search results, making it easier for customers to find pertinent information.
Using Deskhero's REST API, ProfileMaster Inc has integrated the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero have not only boosted the efficiency of their customer support but also elevated customer satisfaction.
By harnessing Deskhero's advanced AI capabilities, ProfileMaster Inc has revamped their customer support, providing faster and more precise responses, and enabling their team to concentrate on more complex issues.
How has Deskhero's AI capabilities improved ProfileMaster Inc's response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies, drastically enhancing the time it takes to respond to customer inquiries.
How does ProfileMaster Inc use Deskhero's knowledge base feature?
ProfileMaster Inc populates their knowledge base with AI-generated articles from Word, PowerPoint, and PDF files. This empowers customers to find answers to their questions without needing to contact customer support.
What benefits has ProfileMaster Inc seen from using Deskhero's website scraping feature?
The website scraping feature enhances search results by including relevant information from ProfileMaster Inc's website. This makes it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Manufacture of extruded profiles (e.g. window frames) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.