FlameGuard Doors Inc. receives a large volume of customer queries regarding installation, maintenance, and safety features of their fire-rated doors. By leveraging Deskhero's advanced AI capabilities, the company can quickly process these tickets and provide accurate responses. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
The company also uses Deskhero's AI capabilities to enhance their knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier for the support team to access and share information. This feature has significantly reduced the time spent on manual data entry and increased the accuracy of the information in the knowledge base.
Deskhero's website scraping feature is another tool that FlameGuard finds invaluable. The AI can scrape data from the company's website and other relevant sources, providing the support team with up-to-date information. This feature has improved the efficiency of the support team and enhanced the customer experience.
FlameGuard also uses Deskhero's comprehensive search bar, which is powered by the advanced AI. The search bar can quickly find relevant information from the knowledge base, previous tickets, and scraped website data. This feature has made it easier for the support team to find the information they need and respond to customer queries more efficiently.
Finally, FlameGuard uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined their workflows and improved the overall efficiency of their customer support and knowledge management processes.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search results?
Deskhero's AI enhances search results by using OpenAI embeddings from various sources, including previous tickets, knowledge base articles, and scraped website data. This allows the search bar to quickly find relevant information.
How does Deskhero's website scraping feature work?
Deskhero's AI can scrape data from the company's website and other relevant sources. This data is then used to enhance the knowledge base and improve the efficiency of the support team.
* This article provides an example of how a fictive company in the Manufacture of fire-rated wooden doors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.