FireSafe Door Solutions often deals with complex customer queries regarding the specifications, installation, and maintenance of their fire-rated doors. Using Deskhero's AI capabilities, the company can efficiently manage these tickets and provide accurate responses. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
The company also uses Deskhero's AI to enhance their knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier for the support team to access and share information. This feature has significantly reduced the time spent on manual data entry and increased the accuracy of the information in the knowledge base.
FireSafe also benefits from Deskhero's website scraping feature. The AI can scrape data from the company's website and other relevant sources, providing the support team with up-to-date information. This feature has improved the efficiency of the support team and enhanced the customer experience.
FireSafe uses Deskhero's comprehensive search bar, which is powered by the advanced AI. The search bar can quickly find relevant information from the knowledge base, previous tickets, and scraped website data. This feature has made it easier for the support team to find the information they need and respond to customer queries more efficiently.
Lastly, FireSafe uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined their workflows and improved the overall efficiency of their customer support and knowledge management processes.
How does Deskhero's AI manage customer support tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, helping the support team manage customer support tickets more efficiently.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate articles from Word, PowerPoint, and PDF files. This feature makes it easier for the support team to access and share information, enhancing the knowledge base.
How does Deskhero's website scraping feature improve the customer experience?
Deskhero's AI can scrape data from the company's website and other relevant sources. This provides the support team with up-to-date information, improving the efficiency of the support team and enhancing the customer experience.
* This article provides an example of how a fictive company in the Manufacture of fire-rated wooden doors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.