CandyCraft Ltd. was facing challenges in managing their extensive knowledge base. The process was manual and time-consuming, leading to inefficiencies and errors.
They implemented Deskhero, a SaaS platform with advanced AI capabilities, to automate and streamline the knowledge management process. Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results and generate suggested replies.
The AI capabilities of Deskhero significantly improved the quality of the knowledge base by automatically generating articles from Word, PowerPoint, PDF files, and even scraping data from the company's website. This ensured that the knowledge base was always up-to-date and accurate.
Moreover, the comprehensive search bar feature of Deskhero enabled the customer support team to quickly find relevant information from the knowledge base, improving their efficiency and productivity.
Since implementing Deskhero, CandyCraft Ltd. has seen a significant improvement in the management of their knowledge base and the quality of their customer support.
How does Deskhero's AI capabilities improve the quality of the knowledge base?
Deskhero's AI capabilities automatically generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the company's website. This ensures that the knowledge base is always up-to-date and accurate.
How does the comprehensive search bar feature improve efficiency?
The comprehensive search bar feature allows the customer support team to quickly find relevant information from the knowledge base, reducing the time spent searching for information and improving efficiency.
What are the benefits of using Deskhero for knowledge management?
Deskhero automates and streamlines the knowledge management process, improves the quality of the knowledge base, enhances search results, and improves the efficiency and productivity of the customer support team.
* This article provides an example of how a fictive company in the Manufacture of hard candy and lollipops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.