Lollipop Lane Co. was struggling with managing the high volume of customer support tickets. The manual process was inefficient and led to delays in resolving customer issues.
They turned to Deskhero, a SaaS platform designed for customer support and helpdesk services. With its advanced AI capabilities, Deskhero was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the ticket management process.
The AI used this information to generate suggested replies, significantly reducing the time taken to resolve customer issues. Additionally, the Kanban board feature of Deskhero provided a visual overview of the ticket workflow, further enhancing the efficiency of the process.
Moreover, the comprehensive search bar feature of Deskhero enabled the customer support team to quickly find relevant information from the knowledge base, further improving their productivity.
Since implementing Deskhero, Lollipop Lane Co. has seen a significant improvement in their ticket management process and customer support efficiency.
How does Deskhero's AI capabilities improve the ticket management process?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time taken to resolve customer issues.
How does the Kanban board feature enhance the ticket management process?
The Kanban board feature provides a visual overview of the ticket workflow, allowing the customer support team to easily track the progress of each ticket and enhancing the efficiency of the process.
What are the benefits of using Deskhero for ticket management?
Deskhero streamlines the ticket management process, reduces resolution times, improves efficiency, and enhances customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of hard candy and lollipops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.