ProfileFit Manufacturing deals with a high volume of customer queries every day. To manage these effectively, they use Deskhero's ticket management system. The system's AI capabilities categorize tickets based on their content, enabling the customer service team to prioritize and address them efficiently.
Deskhero's AI also enhances ProfileFit's knowledge base. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files such as policies and manuals, the AI finds relevant content and generates suggested replies. This significantly reduces the response time and improves the quality of customer service.
ProfileFit also takes advantage of Deskhero's website scraping feature. The AI scrapes data from the company's website and uses it to enhance the search bar results, making it easier for customers to find the information they need.
Through Deskhero's REST API, ProfileFit has integrated the platform with their existing systems. This integration allows the company to utilize AI across their operations, improving overall efficiency and customer satisfaction.
Overall, Deskhero's advanced AI capabilities have greatly improved ProfileFit's customer service operations, making them more efficient and effective.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, improving the quality of the knowledge base and reducing response times.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes data from the company's website and uses it to enhance the search bar results. This makes it easier for customers to find the information they need.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This enables companies to utilize AI across their operations, improving overall efficiency.
* This article provides an example of how a fictive company in the Manufacture of Hollow Profiles and Fittings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.