HollowTech Industries receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. The company uses Deskhero's ticket management system to efficiently handle these queries. The system uses AI to categorize tickets based on their content, allowing the support team to prioritize and respond to them more effectively.
Deskhero's AI capabilities also enhance HollowTech's knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time it takes for the support team to respond to customer queries.
The company also utilizes Deskhero's website scraping feature. The AI scrapes data from HollowTech's website and uses it to improve the accuracy of the search bar results. This allows customers to find the information they need more quickly and easily.
Additionally, HollowTech uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the power of AI across their entire operation, improving efficiency and customer satisfaction.
Overall, Deskhero's advanced AI capabilities have transformed HollowTech's customer support and helpdesk services, making them more efficient and effective.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to understand the content of each ticket. It then categorizes the tickets based on this understanding, allowing the support team to prioritize and respond to them more effectively.
How does Deskhero's AI improve the accuracy of the search bar results?
Deskhero's AI uses data scraped from the company's website, along with OpenAI Embeddings from various sources, to enhance the search bar results. This allows customers to find the information they need more quickly and easily.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be seamlessly integrated with existing systems. This allows companies to leverage the power of AI across their entire operation.
* This article provides an example of how a fictive company in the Manufacture of Hollow Profiles and Fittings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.