Chilly Treats has a large customer base with diverse queries and complaints. Managing these manually was challenging and inefficient. With Deskhero's structured data lists and ticket management, they were able to organize and manage tickets effectively, resulting in faster response times and improved customer satisfaction.
The company also utilized Deskhero's custom email domains and user groups to streamline communication and ensure that tickets were handled by the appropriate teams. This resulted in more efficient ticket resolution and a more organized workflow.
Deskhero's advanced AI capabilities were a game-changer for Chilly Treats. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer queries. This significantly reduced the workload of customer service agents and ensured consistent and accurate responses.
The AI capabilities of Deskhero also enhanced the search results in the knowledge base. By understanding the context of the query, the AI provided the most relevant articles, helping customers find solutions faster and reducing the load on the customer service team.
Lastly, Chilly Treats leveraged Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless experience for their customers and service agents.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query and suggest the most relevant and accurate replies.
How does Deskhero improve the search results in the knowledge base?
Deskhero's AI analyzes the content of the query and uses OpenAI Embeddings to find the most relevant articles in the knowledge base, thereby improving the search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, providing a seamless experience for users.
* This article provides an example of how a fictive company in the Manufacture of ice cream and frozen desserts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.