Frosty Delights receives hundreds of customer queries daily, ranging from product information to complaints. Managing these tickets manually was time-consuming and prone to errors. With Deskhero's ticket management and kanban board, they were able to organize and prioritize tickets effectively, reducing response times and improving customer satisfaction.
The company also leveraged Deskhero's custom fields and user groups to categorize and assign tickets to the right teams. This ensured that tickets were handled by the most qualified personnel, further improving response times and quality of service.
Deskhero's advanced AI capabilities played a crucial role in enhancing Frosty Delights' customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero was able to suggest relevant replies to customer queries. This not only reduced the workload of customer support agents but also ensured consistent and accurate responses.
Additionally, the AI capabilities of Deskhero enhanced the search results in the knowledge base. By analyzing the content of the query, the AI could provide the most relevant articles, helping customers find solutions faster and reducing the load on the customer support team.
Finally, using Deskhero's REST API, Frosty Delights was able to integrate the platform with their existing systems, providing a seamless experience for both their customers and support agents.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query and suggest the most relevant and accurate replies.
How does Deskhero improve the search results in the knowledge base?
Deskhero's AI analyzes the content of the query and uses OpenAI Embeddings to find the most relevant articles in the knowledge base, thereby improving the search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, providing a seamless experience for users.
* This article provides an example of how a fictive company in the Manufacture of ice cream and frozen desserts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
