ProControl Systems has a vast knowledge base and a high volume of customer queries. To manage this effectively, they utilize Deskhero's AI capabilities to generate structured data lists and custom fields from previous tickets and knowledge base articles. This allows them to categorize and prioritize customer queries more efficiently.
The AI also enhances the search results, making it easier for the support team to find relevant information. This is particularly useful when dealing with complex technical issues that require specific knowledge about their products.
Deskhero's AI capabilities also enable ProControl Systems to automate ticket management. The AI uses OpenAI Embeddings to suggest replies based on the content of the query and the company's knowledge base. This not only speeds up the response time but also ensures that the responses are accurate and helpful.
Furthermore, the AI can scrape data from the company's website and generate knowledge base articles from uploaded files like policies, manuals, and presentations. This keeps the knowledge base up-to-date and comprehensive, which is crucial for providing high-quality customer support.
Overall, Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of ProControl Systems' customer support.
How does the AI categorize and prioritize customer queries?
The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the content of the query. It then generates structured data lists and custom fields to categorize and prioritize the queries.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to understand the content of the search query and the company's knowledge base. It then finds the most relevant information and presents it in the search results.
How does the AI automate ticket management?
The AI uses OpenAI Embeddings to understand the content of the query and the company's knowledge base. It then suggests replies based on this understanding, which can be used to automate the response process.
* This article provides an example of how a fictive company in the Manufacture of industrial process control equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.